Refund Policy
Rules for cancellations, unopened returns, defective hardware, delivery issues, and refunds for physical Wallet Buddha products.
1. Scope
This policy applies to physical products ordered directly from WALLET BUDDHA LLC. Products obtained from another provider follow that provider’s return process, without limiting rights provided by law or the written warranty.
2. Cancellation before dispatch
Contact support@buddha.capital promptly. An order may be cancelled for a full refund if it has not entered packing or dispatch.
3. Unopened returns
A return may be requested within 30 calendar days after confirmed delivery when the product remains unused, unopened, complete, and in its original tamper-evident packaging. Mandatory local rights may provide broader protection.
4. Defective or incorrect hardware
Contact support promptly if an NFC card arrives damaged, is materially defective, or differs from the confirmed order. Include the order reference, a non-secret description, and photographs when safe. Do not include recovery words, private keys, PINs, or other secret material.
5. Authorisation
Obtain written return authorisation and delivery instructions before returning hardware. Unauthorised returns to the registered office may be delayed.
6. Inspection and timing
Returned hardware is inspected after arrival. Accepted refunds are initiated using the original method when reasonably available. Processing by WALLET BUDDHA LLC normally takes 5 to 10 business days after inspection; external providers may require additional time.
7. Contact
Return enquiries: support@buddha.capital